Shipping & Returns
Shipping & Returns
Rates & policies
Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level. Our shopping cart is able to accurately estimate shipping charges.
To estimate shipping, please add desired products to your shopping cart and enter the Billing/Shipping address(es). Our shopping cart is able to accurately estimate shipping charges. Customer Service does not provide shipping quotes.
Free shipping is provided for all Domestic orders over $70.
When will your order ship/arrive?
SoBe Natural products are specialty handcrafted Vegan and Organic products. As such, we take pride in ensuring that we deliver the best products available in the skin care industry. Therefore, we do not stockpile or warehouse a significant amount of our products because we strive to deliver only freshly made products to our deserving customers. In order to guarantee the standard of quality we seek to provide; our delivery times will not match those of companies that mass produce large volumes of inferior lip care products.
Due to the COVID-19 crisis, we are experiencing extended and unpredictable delays in shipping and delivery of all orders. As a result, we have amended our shipping policy.
Orders placed Monday - Saturday with in-stock items will be shipped out within six business days.
Orders placed after 12 pm EST on Saturday and orders placed on Sundays will be shipped within 7 - 8 business days.
Additional processing time may apply during the Holidays and sitewide sales.
We generate automatic ship notifications with tracking information at the time of shipment (tracking numbers are sent directly from the shipping carrier). We carefully pack and ship all products. Upon shipment, domestic orders within the Continental US may now take up to 10 business days to arrive due to the COVID-19 crisis.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain a link to the order details, your tracking number, and the selected carrier. To track the order, click on one of the links located in the e-mail. To track an order at sobe-natural.com, login to your Customer Account, select the order number you wish to view, then select “Track Order”. You will need an account and orders must be placed under that account to track your orders.
Presently, SoBe Natural does not ship internationally.
Freight Forwarding Companies
SoBe Natural does NOT ship to freight forwarders. Orders that have freight forwarding shipping addresses will be cancelled and refunded without prior notice.
If an order going to a freight forwarder slips through our address screening, note the following: We are not responsible for items that arrive damaged or missing. We are not responsible for any additional shipping charges that may occur if you ship with a freight forwarding company. We will not provide additional information to freight forwarding companies.
Customers who use freight forwarding companies forfeit all rights to any SoBe Natural Return Policies. No refunds will be made for damaged items.
What if my address is wrong or I am unable to receive my package at time of delivery?
If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.
If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.
If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to us. The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order re-shipped to the correct address or, if you decide you don't want the order reshipped, SoBe Natural will not issue a refund as the product(s) would not be no longer be re-sellable as a fresh high quality product.
If you are unable to receive your package or if the package is refused by the customer, you will be notified by the carrier that a delivery attempt has been made. Please contact customer service and we will request that the package be held for pick up. If the package is returned to us without any contact from the customer, a refund for the cost of products will not be issued for the same aforementioned reason in regard to the quality of products sold by SoBe Natural.
Armed Services Addresses
Please note that in order to qualify for this shipping, one of the following "States" must be selected in your shipping address:
- Armed Forces Americas (AA)
- Armed Forces Pacific (AP)
- Armed Forces Europe (AE: is used for armed forces in Europe, the Middle East, Africa, and Canada).
We will then ship via USPS to your address. Please contact customer service if you have any problems with this.
We are closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.
- New Year's or Observed Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas or Observed Day
No Return or Exchange on Skin Care Products
Due to the integrity of our natural products, we can not compromise the quality and will not risk accepting returns or exchanges. Thank you for understanding.
Please contact us at firstname.lastname@example.org.